Thank you for taking the time to share your feedback, and we’re sorry the bracelet wasn’t what you expected. The 5mm width you chose is one of our most delicate options in this style. Our product photos are enlarged so you can see the detail of each link up close, which can make the chain look bigger than it is in person. If you’d like a bolder look, this bracelet also comes in 9mm, 12mm, and 16mm widths.
We want you to love what you ordered. If you’re unhappy with your bracelet, please reach out to our support team, and we’ll gladly help. You can also use our return portal to request a refund. If you’d prefer a larger width instead, we can help you exchange it, and the price difference for the new size would apply.
Thank you again, and we hope to make this right for you.
The Biker Jewelry Shop Team
